Last updated: 6 March 2026
1) Who we are (the data controller)
Fluffy Dusters (“we”, “us”, “our”) provides domestic and commercial cleaning services.
Address: 100 High Street, Irvine, KA12 0AX
Email: hello@corporatecleaningfm.co.uk
2) The personal data we collect
- Identity & contact data: name, address, email, phone number.
- Service details: access instructions, preferred days/times, special requests.
- Billing data: invoices, payment records (bank transfer only; no card data stored).
- Communications: emails, messages, call notes.
- Website data: basic necessary cookies only (no non‑essential cookies).
- Staff/contractor data: right‑to‑work, contact and rota information, access logs.
3) How we get your data
We collect data directly from you through email, phone, our website (fluffydusters-ayrshire.co.uk), enquiry forms, or during service arrangements.
4) What we use your data for and our lawful bases
- Providing and managing cleaning services — Contract.
- Invoicing and record‑keeping — Contract & Legal obligation.
- Customer support and essential communications — Contract & Legitimate interests.
- Website functionality — Legitimate interests (necessary cookies only).
- Access to properties unaccompanied — Contract & Legitimate interests.
5) Sharing your data
We share data only with:
- Staff and vetted subcontractors who require job details to perform the service.
- Professional advisers (accountants) as legally required.
- Authorities such as HMRC when required by law.
6) International transfers
We do not knowingly transfer data outside the UK. Any future transfers will use appropriate safeguards.
7) How long we keep your data
- Customer records: up to 6 years for legal and tax purposes.
- Access notes: only while you remain an active customer.
- Enquiries: up to 12 months if no service is taken.
8) Your rights
You have the right to access, correct, delete, or restrict the use of your data, object to processing, request portability, and withdraw consent (where applicable). Contact us to exercise any rights.
You may also complain to the ICO at ico.org.uk.
9) Security
We use reasonable measures including a backed‑up system for access information, staff guidance, and restricted access. No system is 100% secure.
10) Cookies
Our website uses only essential cookies needed for operation. We do not use analytics, tracking, or marketing cookies.
11) Children
We do not knowingly collect data from children.
12) Changes to this notice
We may update this policy and will post new versions on our website.